Solar Energy Savings

Solar Panel Mis-Selling by Solar Energy Savings.


Solar Energy Savings Ltd was incorporated in October of 2009 and operated from their Stockport base selling and installing solar panels to domestic customers throughout the UK.


'Solar Energy Savings' are one the most complained about companies on our records and are subject to a Serious fraud Office Investigation for their business practice.


Solar Energy Savings Ltd is currently showing as being in Liquidation according to Companies House.


Solar Energy Savings Ltd is also associated to 'PV Solar Direct Limited' and 'Ultra Energy Global Limited' which were companies used to generate further business according to the Serious Fraud Office.


Common mis-selling practices used in the selling of solar panels include:


Saying the system would 'pay for itself'

Mis-represented system performance predictions

Undelivered promises of system performance

Wrongly installed equipment / faulty equipment

High pressure or aggressive sales tactics

Bad advice resulting in financial loss

System not fit for purpose

If you feel you have been mis-sold solar panels please fill in the Quick Enquiry Form on this website and let a member of our team contact you to discuss it further.

By: James

Smart Save Solutions

Solar Panel Mis-Selling by Smart Save Solutions Ltd.


Smart Save Solutions Ltd was incorporated in January of 2011 and operated from their Essex base selling and installing solar panels to domestic customers throughout the UK.


'Smart Save Solutions' are one the most complained about companies on our records and we have great success in getting Smart Save Solutions customers compensation for mis-sold solar panels.


Smart Save Solutions is currently Dissolved according to Companies House.


Common mis-selling practices used in the selling of solar panels include:


Saying the system would 'pay for itself'

Mis-represented system performance predictions

Undelivered promises of system performance

Wrongly installed equipment / faulty equipment

High pressure or aggressive sales tactics

Bad advice resulting in financial loss

System not fit for purpose

If you feel you have been mis-sold solar panels please fill in the Quick Enquiry Form on this website and let a member of our team contact you to discuss it further.

By: John Houlder

My Planet

Mis-Selling by My Planet Ltd.


My Planet Ltd was incorporated in July of 2008 and operated from their Hertfordshire base selling and installing solar panels to domestic customers throughout the UK.


'My Planet' are one the most complained about companies on our records and we have great success in getting My Planet Ltd customers compensation for mis-sold solar panels.


My Planet Ltd is currently in Liquidation according to Companies House.


Common mis-selling practices used in the selling of solar panels include:


Saying the system would 'pay for itself'

Mis-represented system performance predictions

Undelivered promises of system performance

Wrongly installed equipment / faulty equipment

High pressure or aggressive sales tactics

Bad advice resulting in financial loss

System not fit for purpose

If you feel you have been mis-sold solar panels please fill in the Quick Enquiry Form on this website and let a member of our team contact you to discuss it further.

By: James

PV Solar UK Ltd

PV Solar UK Ltd (SC369315)


The company was incorporated in Scotland on the 27th of November 2009 by Stephen Mabbott and Brian Reid Ltd, the shares and director positions of the company were swiftly re-assigned to Robert Logie Skillen & Douglas Wilkie in late 2009 and early 2010 respectively.

Both Skillen & Wilkie were heavily involved with the Aquashield Roof Protection Limited ‘scam’, that company was forced into liquidation over unpaid debts in 2010 and the pair went on to run the now disgraced Home Energy & Lifestyle Management Ltd a.k.a. HELMS which is in liquidation at the time of writing following a record fine from the I.C.O. for making six million nuisance phone calls.


Companies House shows PV Solar UK Ltd accounts with revenue from sales in excess of £60Million for the period 2012 > 2014 and articles online show the high-flying lives enjoyed by those running the company.



Rapid expansion from 2011 onwards was fuelled by a partnership with Barclays who provided finance on many of PV Solar UK Ltd's installations throughout the UK.

A strong well rehearsed sales pitch combined with often over exaggerated financial return figures lead to booming sales and, in time, a trail of very unhappy customers that have been left £1,000's out of pocket.

Barclays ended their partnership with PV Solar UK Ltd who then enlisted the assistance of Shawbrook to continue with their money making scheme.

Douglas Wilkie resigned as a director in mid 2015 and was followed about a year later by Robert Logie Skillen who resigned in August 2016.

Articles about Douglas Wilkie & Robert Skillen

http://www.scotsman.com/news/interiors-after-falling-for-a-site-with-views-over-the-river-clyde-robert-skillen-created-a-very-spacious-modern-home-1-2003895

http://www.mirror.co.uk/news/boss-coldcalling-firm-fined-200000-6552460

http://www.dailyrecord.co.uk/incoming/judge-customers-left-misleading-credit-7770294

http://www.belfasttelegraph.co.uk/news/uk/solar-panels-firm-helms-fined-record-200k-for-making-6-million-nuisance-calls-31569995.html

https://www.theguardian.com/uk-news/2015/sep/30/solar-energy-firm-record-fine-automated-nuisance-calls

PV Solar UK Ltd is currently listed as active and as having one director; Miss Emily Sarah Peace.

The vast majority of the enquiries we receive regarding mis-selling by PV Solar Uk Ltd relate to the period of 2011 > 2015.

If you have solar panels that were sold to you by PV Solar UK Ltd or HELMS on the promise that they would be ‘self-funding’ please register your details today and join the hundreds of other claimants already recovering their loses by claiming compensation.
By: John Houlder

PV Solar UK Ltd - a damning report from RECC

A recent non-compliance panel hearing held by The Renewable Energy Consumer Code (RECC) has delivered a damning blow to those involved with PV Solar UK Ltd, also known as Warmhome4U.


The RECC is a governing body whose purpose is to ensure consumers are treated fairly and provided with good service by companies working in the renewable energy sector.


The hearing took place on the 20th of July 2017 in London with various panel members from the RECC in attendance as well as other officials who were there to ensure a fair hearing was undertaken.


Nobody from PV Solar UK Ltd attended despite numerous communications being sent to them informing them of the hearing and a member of the panel contacting a director by telephone shortly after the hearing started - the director confirmed nobody wished to attend.


The hearing was called due to numerous breaches of the RECC code of practice by PV Solar UK Ltd over it's history of trading.


Those breaches included: use and distribution of mis-leading advertisements and sales material, systematic and repeated high pressure sales tactics from their sales reps, providing false and mis-leading system performance information and income generation predictions, operating with unfair terms of business, failing to handle customer complaints in accordance with RECC rules and non-payment of invoices relating to complaints handled by the RECC.


The RECC evaluated the evidence in regards to all of the breaches and concluded that the breaches were of the most serious nature and that the company had made significant financial gain as a result of the breaches.


Various outcomes were considered but the panel concluded that PV Solar UK Ltd (Warmhome4U) should have it's membership to the RECC terminated with immediate affect.


This ruling is a huge step forward for consumers that have fallen victim to mis-selling by PV Solar UK Ltd and we are thrilled to see that meaningful steps are being taken to prevent PV Solar UK Ltd from continuing to mis-sell solar panels to customers throughout the UK.


If you feel you have been victim to PV Solar UK Ltd, contact us today using the Quick Enquiry Form and let us help you reclaim your losses.


To read the full RECC hearing document, visit the RECC website here: https://www.recc.org.uk/images/upload/noncompliancepanel_30.pdf

By: John Houlder

Independent panel finds My Planet Ltd pressure-sold to it's customers

Solar panel sales firm firm My Planet Ltd has been pressure-selling home energy systems and solar panels in a “pattern of failure,” an independent panel has decided. 


The industry trade body brought the case against the company, saying the number of complaints against them had considerably increased. Large numbers of online posts complaining about the company’s services and mis-sold solar panels also showed a “pattern of failure,” the regulator’s representative argued. 


The charges against My Planet were that they broke the rules of The Renewable Energy Consumer Code. This is a code of conduct these types of firms have to follow to protect customers. 


The allegations were: 


• They broke the rules in section 5.1 of the code because their advertising was not legal, decent, honest and truthful. It was also suggested they didn’t check their calling lists to make sure people were happy to take their calls. 


• That My Planet staff gave false or misleading information about their company, product or services. Some people also said they got follow-up calls or visits offering discounted prices. This contravenes section 5.2 of the code – it’s pressure-selling.


• The next point was about energy generators. Section 5.3 of the code says its members cannot 'oversell' these systems. They have to give customers a proper explanation of how much energy the equipment they’re selling will produce, and to put that in an easy-to-understand written format. 


• Members also have to give customers a written cost estimate for fitting panels or equipment, and explain how they calculated that price. That’s section 5.4 of the code. The accusation was that My Planet broke these rules, and may not have been honest about incentives for installing small-scale generation systems. 


• Section 5.5 of the Code says that MyPlanet staff should have been clear when people were considering energy generators about exactly who would need to get the necessary approvals and permissions for installing it. Evidence from mystery shopping visits suggested they were not. 


• Finally, section 5.6 of the Code insists that companies provide customers with relevant information in a clearly accessible and accurate manner. And that has to be done before they sign a contract. Mystery shopping visits again put My Planet in breach of the rules – in particular when they didn’t hand out a mandatory leaflet on the code. 


The two My Planet representatives that showed up to the hearing and denied all the charges. They then took to the floor in their own defence. The two said they were not responsible for the advertising and that checking call lists was always going to be slow. 


They added there was no proof they sent the misleading leaflet, and that there may have been no deliberate intention to make nuisance calls. This means the panel had to agree with them and the accusations under section 5.1 were not proved. 


Section 5.2, however, was a different story. The allegations of pressure-selling and follow-up visits were found to be proven. Next up, Section 5.3 on overselling wasn’t proven. That’s because the evidence from the mystery shopping visit wasn’t strong enough to be sure a breach had occurred. The same happened for the allegations of being misleading around permissions (based on section 5.5), and that salesmen hadn’t given out a mandatory leaflet (based on section 5.6).


The final charge to mention here is under section 5.4 of the code – this was making sure customers got a written estimate of work and an explanation of it. My Planet representatives said they had developed a new welcome pack that would deal with the problem. The panel decided that was too late. This charge was proven. 


The panel decided the two proven accusations were serious breaches of the code. However, they also decided that they were “capable of remedy” – that means the company could make up for their actions. In some cases, they already had. 


They didn’t get off that easy though. They had to agree to pay for an audit of the processes at their head office, provide details of all their branches and key staff, and let the regulators listen to how their staff worked. They were also recommended to get involved with sales retraining. 


This case is just one example of the dishonest and inappropriate tactics we’ve heard renewable energy firms use. We think it’s a terrible way to do business and have extensive experience in getting compensation if you’ve suffered from solar panel mis-selling.


If you've been affected by something similar, get in touch with mis-sold-solar.co.uk today and see how we can help.

By: James

Genius Energy admits pressure-selling in case over "confusing and misleading" contracts

Solar panel sales company Genius Energy has been using “confusing and misleading figures” to push customers into making purchases they didn’t understand, the industry regulator has decided.


The company was up before a panel hearing after evidence was found that they had broken the code of conduct in place to protect renewable energy services customers.


The allegations were:


• That they broke section 5.1 of the code which says advertising has to be honest and truthful. The suggestion was that misleading information on the company’s website and materials were poorly explained and pushed customers into taking uninformed decisions.


• The next breach of the code was under section 5.2, which says employees must not “make any statement that is likely to mislead the consumer in any way," or put them under pressure to sign a contract. In fact, there were multiple complaints that these rules were ignored. The panel wanted to know whether pressure-selling was common among the company’s staff.


• The rules also say (in section 5.3) that salespeople cannot “oversell” energy generation products.


That means that any estimates a company provides about how much energy a unit can generate, and any savings it might offer, has to be based on a customer’s actual situation. If there are any assumptions in that calculation – such as a rise in the amount energy can be sold on for – then that must be explained.


• Section 5.4 of the code is straightforward. It requires that quotes for solar panels or renewable energy products are itemised, easy to understand and broken down. There are numerous complaints that the company ignored this too.


On the day of the hearing, a representative for the company accepted they had broken the rules on advertising (5.1), pressure selling (5.2) and poorly explained quotations (5.4). They denied the complaint of overselling.


In their defence, the company’s representative said they had looked at the results of the audit which brought to light these problems and had changed their contracts accordingly. The panel wasn’t swayed by this move – the contracts they had in evidence were poorly constructed and the financial breakdowns were difficult to understand. This suggested mis-selling.


One of the key problems was that the company combined the amount of money that users could potentially make from selling energy back into the grid with all other available savings. This gave customers a much higher annual income figure than they were ever likely to get. Many of these people thought their loan repayments would be covered by selling energy in this way, the evidence suggested.


Looking at the entire case, and the information provided, the panel decided the company was responsible for serious breaches of the code. Compliance with the rules wasn’t central to the working of the business, the panel thought.


The company’s representative argued this, saying the complaints were the result of a period of rapid expansion in the business. This had been scaled back and training and management of sales teams was much improved now. The panel accepted that things were better but they were still worried about the wording of the contracts.


Thanks to these concerns they set down a serious level of conditions for the company if they wanted to remain a member of the industry body:


• The company had three weeks to produce a new contract that splits up the costs and income for their renewable energy systems


• They had to undertake eight months of enhanced monitoring of the business by the regulator


• They had to urgently provide any outstanding documents their auditors wanted to see, and they needed to undertake another full audit within six months


In this case, the company was brought to account for the actions of heavy-handed salespeople and the way they do business had to change as a result. If you too would like to get justice for mis-sold solar panels then get in touch at mis-sold-solar.co.uk. We’re on your side.

By: James

i-power

i-Power Systems Ltd was incorporated in September of 2011 and operated from their Yorkshire base selling and installing solar panels to domestic customers throughout the UK.


'i-Power' are one the most complained about companies on our records and we have great success in getting i-Power Systems Ltd customers compensation for mis-sold solar panels.


i-Power Systems Ltd is currently in Liquidation according to Companies House.


i-Power are the only solar panel installation and sales company we are aware of that have been subject to two Renewable Energy Consumer Code Non-Compliance Hearings, bot hod which delivered damning verdicts on i-Powers business practices.


Common mis-selling practices used in the selling of solar panels include:


Saying the system would 'pay for itself'

Mis-represented system performance predictions

Undelivered promises of system performance

Wrongly installed equipment / faulty equipment

High pressure or aggressive sales tactics

Bad advice resulting in financial loss

System not fit for purpose

If you feel you have been mis-sold solar panels please fill in the Quick Enquiry Form on this website and let a member of our team contact you to discuss it further.

By: James

Genius Energy

Genius Energy Ltd was incorporated in December of 2010 and operated from their Midlands base selling and installing solar panels to domestic customers throughout the UK.


'Genius Energy' are one the most complained about companies on our records and we have great success in getting Genius Energy Ltd customers compensation for mis-sold solar panels.


Genius Energy is currently in Liquidation according to Companies House.


Common mis-selling practices used in the selling of solar panels include:


Saying the system would 'pay for itself'

Mis-represented system performance predictions

Undelivered promises of system performance

Wrongly installed equipment / faulty equipment

High pressure or aggressive sales tactics

Bad advice resulting in financial loss

System not fit for purpose

If you feel you have been mis-sold solar panels please fill in the Quick Enquiry Form on this website and let a member of our team contact you to discuss it further.


Read our blog post about Genius Energy by clicking on this link.

By: James

Are All Solar Companies A Scam?

The UK domestic solar industry is huge and is growing at a rate of around 425 new installations per day; totalling 150,000 new homes with Solar PV each year in addition to the 750,000 existing Solar PV installations - as of Dec 2015.

As with any industry there is a large variety of companies and people involved in the UK Solar Industry, from major corporations operating nationwide to one-man-band sales-&-installation companies that operate on a local scale.

The vast majority of businesses in the solar industry offer a genuine service & product on the back of honest advice & no-pressure sales, however, there are a few bad eggs that have the potential to ruin the UK solar industries reputation for everybody.

At Mis-Sold-Solar.co.uk, we see it that there are a few groups within the solar industry;

The Consumer - generally looking to make a financial saving or return whilst benefiting the environment.

The 'Good' Solar Companies - giving consumers genuine honest advice and delivering exactly what they say, if not more.

The 'Bad' Solar Companies - utilising devious sales tactics to trick consumers into buying often over priced systems that don't deliver the results the customer has been assured of.

Mis-Sold-Solar.co.uk is here to help consumers who have been unlucky enough to be victim of mis-selling at the hands of the 'Bad' Solar Companies.

We work on the consumers behalf to obtain a refund or finance write-down so that they get what they thought they were getting. We operate on a no-win-no-fee basis so you don't part with any further monies upfront, as we see it; you're already out of pocket from being mis-sold solar panels, it would be unfair to ask for more money upfront to right that wrong.

In the interest of fairness, we'll also point out that there are one or two 'bad' solar claims companies who have obtained data illegally and/or have ties to 'bad' solar companies. A quick search of the internet will reveal these.

Check back here soon as we'll be posting a guide to Avoiding Bad Solar Installation Companies.

By: James

Are We Another Money Grabbing Scam?

On our Facebook page (www.facebook.com/missoldsolarpv) we were recently asked if we were 'another greedy money making scam' and we were labeled 'the scrouge of the earth' by a gentleman whose name we will omit from this post to spare him his blushes.

At first we were offended, angry and upset. We wanted to have the post removed immediately! How dare he say that about us? He doesn't know anything about us yet he's publicly berating us!

Then after some deep breathing and collectively slow counting backwards from ten we realised that in todays claim-for-anything culture the gentleman could be forgiven for thinking that we're just another ambulance chasing claims firm looking to make a quick buck from exploiting a legal loop hole of some sort but the reality is that this couldn't be farther from the truth.

At Mis-Sold-Solar we help clients from all over the United Kingdom reclaim monies they thought they'd lost as a result of the mis-selling of solar panels by dodgy solar panel companies.

Unlike other solar claims companies we don't charge anything upfront. Not a penny. Never. We operate on a no-win-no-fee service for all of our clients so we will never ask you to make any upfront payments.

We do all the leg work and cover all the costs of making your solar mis selling claim, including court fees if applicable, and only when you're completely happy with the settlement we arrange do we get our fee. It's really that simple, if you're not happy; we don't get paid.

When choosing a claims company, be it for Solar Panel Mis Selling or any other type of claim, it's hugely important to check that the company is registered with the Ministry of Justice Claims Regulator, this is the UK Governments department that monitors the claims industry. Every authorised claims company is issued with an Authorisation Number, ours is CRM 42094, if a claims company does not have an authorisation number, they are not legally allowed to process claims, so you should not proceed with them and report them to the Claims Regulator.

We're proud to say we offer a genuine service for a fair fee, that's why new clients are joining us everyday from all over the United Kingdom to claim compensation for mis-sold solar panels.

If you feel that you may have been mis-sold solar panels, simply fill in the Quick Enquiry Form or call 0845 388 0381 to start your claim today!

By: James

When is the best time to claim?

We get lot's of people asking: when is the best time to make a mis-sold solar claim?

The answer is simple: as soon as possible.

If you've been mis-sold solar panels the best time to make a claim is now.

It doesn't matter what time of year it is or how long you've had the panels, as long as they have consistently underperformed for a reasonable amount of time you should not delay making a claim any longer, you should act now.

A Spade is a Spade.

There is no benefit to waiting till tomorrow or giving it another few months, if you've been mis-sold then you've been mis-sold and you should look to remedy the situation as soon as possible.

Have you been Mis-Sold Solar Panels?

If you're unsure whether or not you've been mis-sold solar panels you should refer to our 'What is Mis-Selling' page on our website.

The best way to start the claims process is to complete the quick enquiry form on our website so that one of our team can asses the basic grounds of your claim, from there we will look to verify facts and build a claim case before fully perusing your claim on your behalf on a no-win-no-fee basis.

As your solar panel mis-selling claim progresses our claims team will keep you updated and informed about the status of the claim and any developments.

We service the entire United kingdom and best of all you don't even need to leave your house to claim, we can arrange everything by phone, email & post. If you'd rather we can arrange for a home visit or you can come to our offices should you wish. 

If you feel that you might have grounds for a claim, please contact us today so that we can asses the grounds of your claim.

By: James
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