Frequently Asked Questions

We're always on hand to assist with any questions you may have but here are a few of our most commonly asked questions regarding mis-sold-solar panels claims.

I'm not sure if I have been mis-sold solar panels, what should I do?

If you're not sure whether you have grounds to make a solar panel mis-selling claim you should complete the Quick Enquiry Form on our website and an expert will assess the information you provide, contact you to discuss the details further and advise you from there.

I don't have all the required information to hand to complete the Quick Enquiry Form, what should I do?

If you don't have all the information to hand or if you're unsure of anything, you can fill in as much information as possible and then provide the balance of the information once you do have it or following discussion from our advisors.

I think I've been mis-sold solar panels but I don't see any relevant information on your website, what should I do?

If you don't have all the information to hand or if you're unsure of anything, you can fill in as much information as possible and then provide the balance of the information once you do have it or following discussion from our advisors.

I think I've been mis-sold solar panels but I don't see any relevant information on your website, what should I do?

We list the most common types of solar panel mis-selling on our website but this is by no means an exhaustive list, we are able to assist with all manor of solar panel mis-selling claims so please contact us today to start your claim.

Do you charge any upfront fees, such as admin, processing or application fees?

No. None. We believe that if you've been mis-sold solar panels you're already out of pocket so it would be completely unethical for us to charge you anything upfront to reclaim those losses. That's why we operate on a strictly no-win-no-fee basis so if we don't get you the compensation you're entitled to you don't owe us a penny.

The company that installed my solar panels from has now closed down, does this mean I can't make a claim?

The majority of claims aren't actually made against the installation company, they are made against the credit card or finance company so even if the solar panel installation company has closed down you are still able to make a claim.

Does claiming against my credit card or finance company affect my credit score?

No, if you have been a victim of solar panel mis-selling and we are able to arrange a finance package write down / reduction, the write-down / refund does not negatively affect your credit score.

I only paid a small deposit on my credit card and paid the balance in cash, can I still make a claim?

In most cases yes, as long as you made a payment of at least £100 towards the solar panels on your credit card you should be able to reclaim the entire amount due to you as a result of the mis-selling.

I think I may have been mis-sold solar panels but I have already paid off my finance in full, can I still claim?

Yes, if you've been mis-sold solar panels but you've already paid off the finance in full you can still claim for a refund.

My solar panels work as the salesperson said they would but I want my money back, should I make a claim?

Unless you have genuine grounds for making a claim you should not make a claim. If you are unsure whether you have valid grounds to make a solar panel mis-selling claim please contact us and we can assist you.

Are you authorised and regulated for claims management and data protection?

We are registered, regulated and monitored by the Information Commissionaires Office and the Ministry of Justice Claims Management Regulator in regards to data protection, data handling and claims management. Our ICO registration number is ZA153706. Our CMR authorisation number is CRM 42094.

If you have any questions that have not been answered on this page, please don't hesitate to contact us and we will be happy to assist.

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