What is Mis-Selling?
Mis-selling is when a sales person or company intentionally use underhand tactics or give misleading or false information in order to sell you a service or product, for instance they might have;
Exaggerated the benefits of a Solar PV system - i.e. overstating the earning or money-saving potential.
Left out certain information that is critical to the performance of your Solar PV system.
Put you under pressure to take out a contract when you are not fully aware of all the facts & figures.
Added on additional costs that weren't made clear to you at the time of signing the contract.
Left sections of the contract blank for them to fill in later after you've signed it.
Changed any details of your contract without asking your permission first, this can include changing you from one tariff to another.
If a salesperson or company has sold you a Solar PV system using any of the above tactics it is commonly known as ‘misrepresentation’ or 'mis-selling', it is against the law and you are very likely eligible to take action against the supplying company or the finance provider to recoup your losses.
Equally, if the system or the systems performance does not match the description you were given at the time of the sale, you may have the right to a refund or finance package write down.
Throughout any sales process you should be given accurate & true information before signing any agreements or contracts, this includes details about the fixed & variable costs, tariffs, savings, earnings and any special offers. A sales person must not act aggressively to try and persuade you to sign up, the sales person should not over stay their welcome or repeatedly pester you, nor should they target vulnerable people or those who are clearly not of sound mind to enter into a contract.